Privacy Policy
Your privacy is important to us. This policy explains how CleanAgency collects, uses, and protects your personal information.
1. Introduction
CleanAgency ("we," "our," or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website cleanagency.com and use our services.
Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the site. We reserve the right to make changes to this Privacy Policy at any time and for any reason.
This Privacy Policy applies to information we collect on the Website and in email, text, or other electronic messages between you and the Website. It does not apply to information collected by us offline or through any other means, including on any other website operated by us or a third party.
2. Information We Collect
Personal Data
We may collect personally identifiable information that you voluntarily provide to us when you:
- Register for an account
- Subscribe to our newsletter
- Request a quote or consultation
- Fill out contact forms
- Participate in surveys or contests
Automatically Collected Information
When you visit our Website, we may automatically collect certain information about your device, including:
- IP address and location data
- Browser type and version
- Operating system
- Pages visited and time spent
- Referring website addresses
3. How We Use Your Information
Service Provision
To provide, maintain, and improve our cleaning services, process transactions, and deliver customer support.
Communication
To send you technical notices, updates, security alerts, and administrative messages.
Marketing
To send you promotional materials, newsletters, and information about new services (with your consent).
We may also use your information to:
- Comply with legal obligations
- Protect our rights and prevent fraud
- Analyze usage patterns and improve our services
- Personalize your experience on our website
- Respond to your inquiries and customer service requests
- Monitor and analyze trends, usage, and activities
4. Information Sharing and Disclosure
We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this Privacy Policy. We may share your information in the following circumstances:
Service Providers
We may share your information with trusted third-party service providers who assist us in operating our website, conducting business, or serving users, provided they agree to keep this information confidential.
Legal Requirements
We may disclose your information if required to do so by law or in response to valid requests by public authorities, or to protect our rights, property, or safety.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the acquiring entity. We will notify you of any such change in ownership or control of your personal information.
5. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security measures include:
- Encryption: SSL/TLS encryption for data transmission
- Secure Servers: Protected hosting environments
- Access Controls: Limited access to personal data
- Regular Updates: Security patches and updates
Security Commitment
While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.
6. Your Rights and Choices
You have the following rights regarding your personal information:
How to Exercise Your Rights
To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below.
Contact Us7. Cookies and Tracking Technologies
What Are Cookies?
Cookies are small text files that are placed on your computer or mobile device when you visit a website. They help websites remember information about your visit, which can make your next visit easier and the site more useful to you.
Types of Cookies We Use:
- Essential Cookies: Required for basic website functionality
- Analytics Cookies: Help us understand how visitors interact with our website
- Marketing Cookies: Used to track visitors across websites for advertising purposes
Managing Cookies
You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies may impact your user experience on our website.
Cookie Management Options:
- Browser settings
- Our cookie consent banner
- Third-party opt-out tools
8. Data Retention
We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The specific retention period depends on the type of information and the purpose for which it was collected.
Account Information
Retained for the duration of your account plus 3 years after closure for legal compliance.
Marketing Data
Retained until you unsubscribe or request deletion, plus 30 days for processing.
Website Analytics
Aggregated data retained for 26 months, individual data for shorter periods.
Legal Compliance
Some information may be retained longer to comply with legal obligations.
Automatic Deletion
We implement automated data deletion processes to ensure that personal information is not retained longer than necessary. When data is no longer needed, it is securely deleted or anonymized.
9. International Data Transfers
Your personal information may be transferred to and processed in countries other than your own. These countries may have different data protection laws than your country of residence. When we transfer your personal information, we ensure appropriate safeguards are in place.
Transfer Safeguards:
- Adequacy decisions by relevant authorities
- Standard Contractual Clauses (SCCs)
- Binding Corporate Rules
- Certification schemes and codes of conduct
Global Service Providers
We work with carefully selected service providers worldwide who meet our strict data protection standards and help us provide you with the best possible service.
10. Children's Privacy
Our Commitment
We take the protection of children's privacy seriously. If we become aware that we have collected personal information from a child under 16 without parental consent, we will take steps to remove that information from our servers.
Parental Guidance
If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately so we can take appropriate action.
Age Verification
Our website is designed for adults, and we encourage parents to supervise their children's internet usage and to help enforce our Privacy Policy by instructing their children never to provide personal information without permission.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we make changes, we will:
Notify You
Email notification to registered users about significant changes
Update Date
Revise the "Last Updated" date at the top of this policy
Website Notice
Prominent notice on our website for material changes
Archive
Maintain previous versions for your reference
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our services after any changes constitutes acceptance of the updated Privacy Policy.
Version Control
Current Version: 2.1
Last Updated: January 2024
Effective Date: January 15, 2024
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please don't hesitate to contact us. We're here to help and address any privacy-related inquiries you may have.
Data Protection Officer
For specific data protection concerns or to exercise your rights under applicable data protection laws, you may also contact our Data Protection Officer directly. We are committed to resolving any privacy concerns you may have promptly and transparently.
Quick Links
Response Times
- General inquiries: 24 hours
- Data requests: 72 hours
- Privacy complaints: 48 hours