Terms of Service
Effective Date: January 1, 2024 | Last Updated: January 1, 2024
1. Acceptance of Terms
By accessing and using this website ("Service") operated by CleanAgency ("we," "our," or "us"), you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.
These Terms of Service ("Terms") govern your use of our website located at [website URL] (the "Service") operated by CleanAgency. Our Privacy Policy also governs your use of the Service and explains how we collect, safeguard and disclose information that results from your use of our web pages.
2. Description of Services
CleanAgency provides digital marketing, web development, design, and consulting services to businesses and individuals. Our services include but are not limited to:
- Website design and development
- Digital marketing strategy and implementation
- Brand identity and graphic design
- SEO and content marketing services
- Consulting and project management
We reserve the right to modify, suspend, or discontinue any aspect of our services at any time with reasonable notice to users.
3. User Accounts and Registration
To access certain features of our Service, you may be required to register for an account. When you register, you must provide accurate, complete, and current information. You are responsible for:
- Safeguarding your account credentials
- All activities that occur under your account
- Notifying us immediately of any unauthorized use
- Maintaining the confidentiality of your login information
We reserve the right to suspend or terminate accounts that we believe have been compromised or are being used in violation of these Terms.
4. Acceptable Use Policy
You agree not to use the Service to:
- Upload or transmit harmful, offensive, or illegal content
- Violate any applicable laws or regulations
- Infringe on intellectual property rights
- Transmit viruses, malware, or malicious code
- Attempt to gain unauthorized access to our systems
- Interfere with the proper functioning of the Service
- Use automated systems to access our Service
- Impersonate others or provide false information
5. Intellectual Property Rights
The Service and its original content, features, and functionality are and will remain the exclusive property of CleanAgency and its licensors. The Service is protected by copyright, trademark, and other laws. Our trademarks and trade dress may not be used in connection with any product or service without our prior written consent.
Client Content
Upon full payment, clients retain ownership of content they provide to us for project implementation. We retain rights to general methodologies, frameworks, and pre-existing intellectual property used in delivering services.
6. Privacy and Data Protection
Your privacy is important to us. Our Privacy Policy explains how we collect, use, and protect your information when you use our Service. By using our Service, you agree to the collection and use of information in accordance with our Privacy Policy.
Data Collection
We collect only necessary information to provide our services effectively.
Data Security
Industry-standard security measures protect your personal information.
User Rights
You have control over your data and can request access or deletion.
7. Payment Terms and Billing
For paid services, the following terms apply:
Payment Schedule
- 50% deposit required to begin work
- Remaining balance due upon project completion
- Monthly services billed in advance
Refund Policy
- Deposits refundable within 7 days of payment
- No refunds after work commences
- Dispute resolution available for quality issues
8. Limitation of Liability
In no event shall CleanAgency, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from your use of the Service.
Service Availability
While we strive for 99.9% uptime, we cannot guarantee uninterrupted service. We are not liable for temporary service interruptions due to maintenance, updates, or circumstances beyond our control.
9. Termination
We may terminate or suspend your account and access to the Service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms. Upon termination, your right to use the Service will cease immediately.
Termination by You
You may terminate your account at any time by contacting us. Refunds will be processed according to our refund policy for any unused prepaid services.
Termination by Us
We may terminate accounts for violations of these Terms, non-payment, or other legitimate business reasons with 30 days written notice.
10. Changes to Terms
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will try to provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.
Notification of Changes
We will notify users of significant changes via email or prominent notice on our website. Continued use after changes constitutes acceptance of new Terms.
11. Governing Law and Jurisdiction
These Terms shall be interpreted and governed by the laws of [Jurisdiction], without regard to its conflict of law provisions. Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.
Dispute Resolution
Any disputes arising from these Terms or use of our Service will be resolved through binding arbitration in accordance with the rules of [Arbitration Body].
Venue
For matters not subject to arbitration, the courts of [Jurisdiction] will have exclusive jurisdiction over any legal proceedings.
12. Contact Information
If you have any questions about these Terms of Service, please contact us:
By continuing to access or use our Service after any revisions become effective, you agree to be bound by the revised terms.
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